Normally despatched within 24 hours. Orders to the UK Mainland are sent FREE by Royal Mail. All orders to the Islands including Northern Ireland are sent via Royal Mail. All international shipments to Europe and the rest of world are dispatched by Royal Mail. Please allow extra time for bank holidays and weekends. We only dispatch orders to your PayPal address at the time of ordering.
Refunds and returns
Under the distance selling regulations you have a period of 14 working days from receiving your goods to cancel your purchase. All items are covered by the distance selling laws. IRAE Organics offers a NO QUIBBLE RETURN POLICY, allowing you to return UNOPENED PRODUCTS for up to 30 days and receive a full refund.
Please return unopened products with a note of your order number and reason for cancellation. When we receive the returned goods we will refund you for the sale price of the purchase. (Not including return postage costs). Email firstname.lastname@example.org including the item you purchased and the reason for the return. We will reply with the correct return address depending on your area.
If your parcel is delayed
Contact us via email email@example.com We will track your shipment and resolve any issues promptly and efficiently. We offer a full guarantee for lost items. If your UK order has not arrived within 15 working days of dispatch, we will send a replacement. For overseas orders, we allow 20 working days before resending.
If you are not satisfied with your purchase
Contact us and we will arrange to send a replacement product or refund your purchase (if the product is unopened). All postage and package costs remain the responsibility of the customer, unless we delivered an item to you in error, or the item is damaged or faulty. Email firstname.lastname@example.org the item you purchased and the reason for the return. We will reply with the correct return address depending on your area.